FAQ

Pumpkin Tree Lane

FAQ:

How long after I place my order will my items ship:

Ready to Ship items ship from our Portland, OR studio within 3 business days.

Made to Order and/or Print on Demand items take up to 8 business days to process, if your order includes a mix of Ready to Ship and Made to Order items, items will ship when all items are completed and ready to ship.

Do you ship outside the US:

We currently ship to the USA and Canada.

*Please be aware that depending on your countries laws, you may need to pay taxes, VAT and/or customs fees upon delivery of your order.

What is your return policy:

If you wish to return an item, please contact me within 14 days of the date of receipt of your order. Items must be returned in their original condition with tags if any in place. If an item is damaged in transit, please send photos of the damage by email to kcummings!at!pumpkintreelane.com.

Refunds due to change of heart are for the purchase price only and do not include shipping fees.

Privacy Policy:

Pumpkin Tree Lane values your privacy. The information collected at checkout will be used only for the purposes of providing you with the items you have ordered, complying with state and federal laws of accounting/tax, and legal requirements.

PumpkinTreeLane.com uses Shopify Payments to process credit cards. PTL does not receive your credit card information, only your name and address to be used only for shipment of your order.

PTL makes use of a newsletter service that you have the option to sign up for. Newsletters with offers and information are sent a few times a year, and you can opt out at anytime.

 

  -Kimberly

Pumpkin Tree Lane